MSSP Support Contact Info

Hours of Operation

 Regular Hours are Monday - Friday, 9:00am to 6:00pm. 

 Requests for service: one of three ways >> 

1. DESKTOP ICON> located next to your time clock is an icon that looks like a blue lower case “d” . If you right-click this icon, you can select “Request Support” to contact us via a convenient support request pop-up form. 

2. E-MAIL> tickets@mycybershaman.com (be as detailed as you like about your request to help us respond more quickly). 

3. CALL> Phone# 808-746-5515 

Please do not use TEXT messages for initial request. Any requests for service made via text message may not be processed in a timely manner. Text messages will be open for use after a service ticket is assigned to a technician.  

After-hours  >> 808-746-5515 << 

General inquiries >> E-mail: helpdesk@mycybershaman.com <<  

Special Note: Part of your contract requires that you alert us asap to any changes made by a third party or by your own staff to systems covered by the contract. We recommend planned changes. This ensures that those changes will not compromise the security and integrity of managed systems. 

Yours truly,

Team Raymond D. Mata, MSSP

808-746-5515