Managed Desktop - Standalone is a package of maintenance and security services we've compiled over a decade of providing them designed quite simply to keep your computer running smoothly. Many promise, we deliver. Allied with our technology partners, Autotask AEM and Kaspersky Labs, we literally build a relationship with the desktop/workstation PC or Mac that keeps us in constant communication with what it needs to stay on track. Included are proactive defenses for virus infections and other monitored metrics indicating stealth infection or system corruption. Whether your computer sits at home, in the office, in the field, by the doctor's chair or in the repair shop under a running vehicle, we offer these services through this package:
- HelpDesk Support Center (for tracking and documenting requests, free reports)
- Priority Response for service calls
- Remote Support ( fast response, cost effective, billed in 15min increments with TIER1 labor rates)
These services are included with the cost of this package:
- Anti-virus/Anti-malware protection (no more annoying renewals, alerts handled by our Security Operations Team)
- Microsoft Windows Patch Management (keeping system security current to avoid falling victim to the latest threats, .i.e. ransomware)
- 24x7x365 Application and Log monitoring (keep unauthorized applications off the computer while avoiding failures through early error signs)
- Daily performance enhancing routines (we employ various tools and monitors for keeping your machine running faster than you)
- Computer must have Internet access.
- Computer must be Microsoft Windows or Apple based.
- Billing is annual.